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splunk could start due to splunkweb time out help !!

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I used cmd to restart splunk but splunkweb time out. I only know how to restart using cmd as I saw some people say:

1 stop splunk 2 check the presence and owner/permissions on $SPLUNK_HOME/var/run/splunk/*.pid 3 delete them if they still exists 4 if needed do a chown -R for the splunk folders to change the owner 5 start splunk under the correct user 6 double check that the service starts with the correct user

How can I start ? How do I solve it. I don't know how to chown -R and start splunk under correct user. Anyone can teach me in detail way ? After using CCleaner, I could not even start localhost:8000. I only can use localhost:8000, whenever I use the web it direct me to a strange ip that splunk could not start.

But the main problem is how I can troubleshoot or debug to make my splunk work. I believe is CCleaner that cause the problem.


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